Return Policy

Return Policy

We appreciate your purchase and strive to ensure you’re completely happy with your shopping experience. However, we understand that sometimes things don’t work out. This policy outlines how returns and exchanges are handled at myheroshop.com.

Eligibility Criteria

To be eligible for a return, items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase. Items not meeting these criteria may be denied.

Return Window

Returns must be initiated within 30 days from the date you received the product.

Initiating a Return

Email support@myheroshop.com with your order number, full name, reason for return, and photos (if applicable). We’ll review and respond within 72 business hours with instructions.

Return Shipping

Customers typically cover return shipping costs unless the return is due to our mistake (wrong, defective, or damaged item). Original shipping fees are non-refundable.

Exchange Policy

Exchanges are available for defective, damaged, or incorrect items. Contact support@myheroshop.com and we’ll help you out.

Additional Return Conditions

We reserve the right to deny returns after 30 days or items showing wear not caused by us.

Our Commitment

We aim to make returns fair and easy. For any concerns, contact support@myheroshop.com. We respond within 1 business day.